Warranty

Satisfaction guarantee
Your satisfaction is our top priority so all of our products are guaranteed to arrive safely or your money back!

All items are covered by a 5 day dead on arrival warranty. Most items are covered by a 90 day free defective replacement warranty and 150 day repair warranty. For complete details please click here.

I Have Problems in Using the Product I Ordered, Please Help!
Firstly please check the English manual that comes with the product, or you can check for online manuals or Blogs/BBS for advice. Because We is not the manufacturer, so the tech support is very limited. But when we uploading the product, we will try all means to list the full info you may need. If you still can’t figure out the problem, you may contact us. So we will try to figure out for you.

Policy of Refund, Repairment and Replacement
We will try our best to make sure the products shipped to our customers are in the best condition.

1. Return

— Products with quality problems, if notified in 7 days (from the date products were received) can be returned for replacement or coupon points.

— Customer will need to send the products back to us, when we receive the products, we will give you the credit or replacement.

2. Replacement

— Products with quality problems, if notified within 30 days (from the date products were received) can be returned and replaced.

— Customer will need to send the products back to us, when we receive the products, we will replace it with new ones and ship them back to you. Due to Volumerate is maintaining a low margin, that customers will need to pay charge both ways, but we can ship with one of your new order.

3. Repair

— Products with quality problems, if notified within 3 months (from the date products were received) can be returned and repaired.

— Customer will need to send the products back to us, when we receive the products, we will replace it with new ones and ship them back to you.

— Customers pay charge both ways, but we can ship with new order.

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